Frequently Asked Questions

AUSTRALIA

We are based in Melbourne and all orders are shipped directly from our warehouse. Same day dispatch is now available on all orders, which means less processing time! Our standard delivery times are between 2-6 business days.

NEW ZEALAND

We currently offer international shipping to New Zealand only via Australia Post. Our standard delivery times for New Zealand are between 9-15 days.

Note: Some items are only available for pre-order. A message will be displayed at checkout if you have selected a pre-order item. The estimated delivery time for pre-orders is 15-20 days.

Unfortunately, we no longer ship to international destinations for orders placed on our online store. Customers outside of Australia and New Zealand who wish to purchase our products will need to contact us directly.

Yes, you can machine wash our pet beds and blankets using a gentle wash cycle only and allow it to line dry.

At the final stage of checkout, you will see an option to enter the discount code via a dropdown box. Enter the code and then click apply!

We generally pick and pack orders quite quickly. Therefore it may not be possible to cancel or change your order if it has been packed and shipped. Please email us as soon as you can at support@bedpaws.com.au to advise of any changes/cancellations.

Please check your junk / spam folder to ensure you have entered a valid email address. Let us know immediately at support@bedpaws.com.au if you believe you have given any incorrect details.

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Simply contact us at support@bedpaws.com.au describing any issue you have found, along with images and we will provide a return address and a replacement or refund as preferred.

Note: Shipping costs will be deducted from all refunds.

At Bedpaws, we are huge advocates for animal welfare and that's why we pledge to donate 5% of all sales from our calming bed towards various animal shelter & rescue groups. Our instagram page @bedpawscharityproject is a page dedicated to those who wish to follow our journey and keep up-to-date with our donations and charitable work. 

We are also currently running a fundraiser for Soi Dog Foundation and all proceeds go directly to the organisation. If you would like to get involved and donate, you can find all details via our Instagram & Facebook pages.